Terms and Conditions

Payment

A 30% deposit is required at the time of proceeding with your order following final check measure and colour/material confirmation. A signed order acceptance form must be completed and submitted to a representative of Castle Hill Shutters. Once your shutters have been manufactured and they arrive at our warehouse, you will be contacted to organise a time for installation and for a further 20% progress payment. Full final payment of the 50% balance must be made on the day of installation through Direct Deposit, Bank Cheque or Cash to the Installer. The goods will remain the property of Castle Hill Shutters until final payment in full, has been received.

Delivery

All Plantation shutters are usually delivered within 6-8 weeks but can take longer when unforeseen circumstances occur such as customs inspections. We will advise you as soon as your items are ready. If you have any queries regarding your order or have experienced any delays, please email us at info@chs.com.au

Guarantee

All shutters come with manufacturer’s guarantee and are available upon request.
Your opinions of our Plantation shutters and the experience are of the utmost importance to us, and any complaints are dealt with promptly and at the highest level of competence.

Cancellations

Please note that there is a cancellation fee of $200 (non-refundable deposit) per order prior to the items ordered going into production. This applies once the final colour choice has been made, final check measure undertaken and Order Acceptance form completed and submitted. Once the items have been confirmed as in production by the manufacturer, no cancellations can be made. This is due to the fact that it is a custom-made product and made specifically to suit your windows.

Packaging Material

Please be aware that all packaging material will be left on the customers site after installation. Castle Hill Shutters is not responsible for disposing of the packaging material.

Collection of Information

All information collected by Castle Hill Shutters is used solely for the purpose of providing better services to you. Typically we will obtain personal information from you. This will include contact details and may include important information that is necessary for the delivery of our services to you.

Use and Disclosure of Information

Any personal information we obtain is used to help provide an efficient service to you, the customer, and to keep you informed of Castle Hill Shutters activities and promotions. In providing our services Castle Hill Shutters may need to disclose your personal information to other parties, but this only occurs when applicable. In every instance disclosure of personal information is undertaken only in strict accordance with the Privacy Act.

Accuracy of Information

Castle Hill Shutters takes all steps to ensure the information that it retains is accurate and up to date. If any information you find is incorrect, please contact us immediately and we will immediately amend it.